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SHIPPING & EXCHANGE POLICY

SHIPPING POLICY:

Please kindly follow our shipping protocols to experience the best services:

  • For locations within Ho Chi Minh City, please allow an approximation of 2-3 working days to process for delivery, with a minimum shipping cost at 25,000VND.
  • For locations within Vietnam, please allow an approximation of 4-5 working days to process your delivery, with a minimum shipping cost at 35,000VND.
  • For international shipping services, please allow an approximation of 5-7 working days to process your delivery, with a minimum shipping cost at 900,000VND.


EXCHANGE POLICY:

Please note that product are qualified to exchanged if:

  • Clothing & price tag are still attached on the product.
  • Receipt of purchased is proven.
  • Unworn product.
  • No alternation by customers or other unauthorised parties.
  • Undamaged.
  • Product is being bought within 3 days (for in store purchase) and within 5 days (for online purchase).
  • Exchanged product must has equal or higher price than item you would like to exchange.
  • Products are not bought during SALES events.

Products will not be qualified to exchange if they do not meet all of our exchange polices above.

* Our Sales Assistants are allow to ​deny to exchange if the product is not meet our policy.

* Cost for exchanged products are at your own expense.


For further information, please contact us at:

allurevn.official@gmail.com